Shipping Policy

Shipping Policy — Fairies Whisper

Last updated: October 2025

1. Processing Time

  • Standard Processing: All orders are hand-processed within 1 to 2 business days after payment is confirmed.

  • Peak Seasons: During high-volume periods (such as product launches, holidays, or promotional events), processing may take a few extra days. We appreciate your patience.

2. Shipping Time

  • Standard Tracked Shipping: 7 – 15 business days (depending on destination).

  • Note: Estimated delivery times are counted from the day the order is dispatched, not the day the order is placed.

3. Shipping Cost

  • Free Standard Shipping: Valid on all orders of USD $45.00 or more.

  • Standard Shipping Fee: For orders under USD $45.00, a flat shipping fee of USD $8.00 applies.

  • These rates apply worldwide unless otherwise stated at checkout.

4. Tracking Information

  • Once your order has shipped, you will receive an email confirmation containing your tracking number.

  • You can track your parcel’s progress at any time using the link provided in the email or via the carrier’s website.

5. International Shipping & Duties (DDP)

  • We ship worldwide.

  • No Hidden Fees (DDP): All international parcels are shipped Delivered Duty Paid (DDP). This means Fairies Whisper covers all import duties, customs fees, and taxes required by your country’s customs authorities.

  • You will not be charged any additional fees upon delivery.

6. Lost or Delayed Packages

  • While we are not responsible for delays caused by customs or external events beyond our control, we are here to help.

  • If your order has not arrived within 30 days of dispatch, please contact us immediately. We will assist you with tracking, carrier claims, or arranging a replacement in accordance with our Refund & Return Policy.

7. Contact Us For any shipping-related inquiries, please contact our support team:

  • Email: info@fairieswhisper.com

  • Phone: +86 18626956399

  • Company Name: Hainan Ithinking Design Creative Trading Co., Ltd.

  • Business Address: 2025-ZC-898, Yulin Space Incubator, Haikou Zhongguancun Info Valley Innovation Center, No. 1 Haoyuan Rd, Nanhai Ave, Jinyu, Longhua, Haikou, Hainan, China

(Response time: 1–2 business days)

Free shipping

On all orders over $45.

FAST DISPATCH

Ships in 1-2 days.
Delivery in 7–15 business days.

30-DAY From The Delivery Date

Easy returns & exchanges.