Returns & Exchanges

Returns & Exchanges

1) Eligibility & Timeframe

  • Return window: You have 30 days from the delivery date to request a return.

  • Condition: Items must be unused, unworn, free of scratches or signs of wear, and returned with all original packaging (gift box, pouches, tags, and accessories).

  • Hygiene notice: For hygiene reasons, earrings may be returned only if the hygiene seal is intact and the item shows no signs of wear.

  • Non-returnable items:

    • Customized or personalized pieces (engraving, special sizes, made-to-order specs)

    • Final sale items and gift cards

    • Items damaged due to improper use or care

  • Sets/Bundles: Sets must be returned as a complete set.

2) Exchanges

  • Size/Length issues: We are happy to exchange items if the correct stock is available.

  • Price difference: If the new item differs in price, we will send a payment request (or refund the difference) before shipping.

  • Personalized items: Exchanges are not available for custom items unless there is a quality issue.

3) Defective / Wrong / Missing Items

If you receive a defective, wrong, or missing item, please contact us within 7 days of delivery with photos and your order number. Once approved, we will provide a prepaid return label or a replacement at no cost to you.

4) Return Shipping Costs

  • Change-of-mind returns: The customer is responsible for return shipping costs.

  • Defective/Wrong items: We cover the return shipping cost.

  • International orders: Original customs duties and taxes are non-refundable. (If your order was shipped DDP, we covered the original import taxes; however, return shipping remains at your expense unless the item is defective.)

5) How to Start a Return

  1. Email Us: Contact us at info@fairieswhisper.com with the subject “Return Request – Order #XXXX”.

  2. Provide Details: Include your order number, item name, reason for return, and clear photos if applicable.

  3. Wait for Approval: We will review your request and reply within 1–2 business days.

  4. Pack & Ship: Once approved, pack the item securely in its original packaging. Please include your order number inside the parcel.

  5. Ship to Our Warehouse:

    Please mail the package to the following address:

    Receiver: Hainan Ithinking Design Creative Trading Co., Ltd.

    Address: Room 2002, Building 14, Dongbu Yangguang Garden

    Street: Longhai 2nd Road, Dayawan, Huiyang District

    City/State: Huizhou, Guangdong

    Zip Code: 516801

    Country: China

    Phone: +86 18626956399

  6. Tracking: You must use a trackable shipping service and email us the tracking number. We are not responsible for lost returns without tracking.

6) Refunds

  • Approval: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Refund Method: Refunds will be applied to your original payment method.

  • Processing Time: Typically 5–10 business days after inspection (bank processing times may vary).

  • Deductions: Original shipping fees are non-refundable. If the returned item shows signs of wear or is missing components, a restocking fee (up to 20%) may apply, or the return may be refused.

7) Late or Missing Refunds

If you haven’t received a refund after our confirmation email:

  1. Check your bank account again.

  2. Contact your credit card company or bank (it may take some time before your refund is officially posted).

  3. If you’ve done all of this and still have not received your refund, please contact us at info@fairieswhisper.com.

8) Gift Orders

Gifts can be returned by the recipient following the same steps above. If you need a discreet refund (gift card) or exchange, please contact our support team.

9) Contact Us & Locations

If you have any questions about this policy, please contact us:

  • Email: info@fairieswhisper.com

  • Phone: +86 18626956399 (Mon-Fri, 9am - 6pm GMT+8)

Registered Business Address (Office Only):

Note: This is our administrative office. Do NOT send returns here.

2025-ZC-898, Yulin Space Incubator,

Haikou Zhongguancun Info Valley Innovation Center,

No. 1 Haoyuan Rd, Nanhai Ave, Jinyu, Longhua,

Haikou, Hainan, China

Return Address (Warehouse):

Please see the address listed in Section 5 above.

Free shipping

On all orders over $45.

FAST DISPATCH

Ships in 1-2 days.
Delivery in 7–15 business days.

30-DAY From The Delivery Date

Easy returns & exchanges.